Ontario Auto Salvage

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Privacy Policy

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INTRODUCTION

Ontario Auto Salvage and its agents respect the privacy of our clients and are committed to keeping your Personal Information accurate, confidential, secure, and private. We have adopted the following Privacy Policy to ensure that we continue to meet our commitment to your privacy. The following document, read as a whole, comprises Ontario Auto Salvage’s Privacy Policy. The Personal Information Protection and Electronic Documents Act, SC 2000, c. 5, or “PIPEDA” defines “Personal Information” as information about an identifiable individual. This may include, without limitation, the individual’s name, home address, or credit card information. Personal Information does not include the name, title, business address, or telephone number of an employee of an organization. With consent and in the course of providing services to our customers, Ontario Auto Salvage may share “Personal Information” with others who are directly involved in the process such as your name and home address. Our Privacy Policy is based on and complies with the ‘Ten Principles of Privacy’ as associated with PIPEDA. The Privacy Policy describes ten principles that Ontario Auto Salvage follows to ensure that we protect your Personal Information when we collect, use, or disclose it in the course of carrying on commercial activities in Canada. All of our employees who have access to Personal Information must adhere to our Privacy Policy and related procedures. Additionally, we have appointed a Chief Privacy Officer to ensure compliance by all employees and to address any of your privacy concerns (privacy@oasauto.ca).

THE TEN PRINCIPLES OF PRIVACY

Principle 1: Accountability

Ontario Auto Salvage is responsible for Personal Information under its control. It must appoint someone to be accountable for its compliance of these fair information principles.

Principle 2: Identifying Purposes

The purposes for which the Personal Information is being collected must be identified by Ontario Auto Salvage before or at the time of collection.

Principle 3: Consent

The knowledge and consent of the individual are required for the collection, use, or disclosure of personal information, except where inappropriate.

Principle 4: Limiting Collection

Unless the individual consents otherwise or it is required by law, Personal Information can only be used or disclosed for the purposes for which it was collected. Personal Information must only be kept as long as required to serve those purposes.

Principle 5: Limiting Use, Disclosure, and Retention

Ontario Auto Salvage is responsible for Personal Information under its control. It must appoint someone to be accountable for its compliance of these fair information principles.

Principle 6: Accuracy

Personal Information must be as accurate, complete, and up-to-date as possible in order to properly satisfy the purposes for which it is to be used.

Principle 7: Safeguards

Personal Information must be protected by appropriate security relative to the sensitivity of the information.

Principle 8: Openness

An organization must make detailed information about its policies and practices relating to the management of Personal Information publicly and readily available.

Principle 9: Individual Access

Upon request, an individual must be informed of the existence, use, and disclosure of their Personal Information and be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Principle 10: Challenging Compliance

An individual shall be able to challenge an organization’s compliance with the above principles. Their challenge should be addressed to the person accountable for the organization’s compliance with PIPEDA, usually their Chief Privacy Officer.

THE KIND OF INFORMATION WE COLLECT

Ontario Auto Salvage gathers and uses Personal Information in order to provide you with the products and services you have requested, namely: information that is required to effectively provide products and services. We may also use your Personal Information to update you about our services and to offer you additional products or services that you may be interested in, so that we may continue to serve your needs. If you visit our Website(s), we do not collect personally identifiable information about you unless you provide it. All information that you do provide us with is kept strictly confidential. This Privacy Policy does not apply to aggregated data from which it is not possible to determine the identity of a specific individual. We reserve the right to use aggregated data in any way that it determines appropriate.

HOW WE USE YOUR INFORMATION

We use Personal Information for three general purposes:
  1. To communicate with you in order to provide you with our products and services.
  2. For inclusion in documentation relating to your particular financial transaction.
  3. Transactional information to monitor our level of service and report back to you to ensure your satisfaction with the provision of such services.
We will only use Personal Information for the purpose that we have disclosed to you. If we want to use your information for a different purpose, we will notify you and ask for your consent first.

WHEN WE ARE PERMITTED TO DISCLOSE YOUR INFORMATION

We are obliged to keep your Personal Information confidential except under the following circumstances:
  1. When Authorized by You
    1. Many of the services we offer require us to obtain Personal Information about you in order to perform the services you have engaged us to provide. We will always obtain consent from you first, and we will never use the information for purposes other than those we have told you about.
    2. You may withdraw your consent at any time, subject to any legal implications (which we will inform you about). In some cases, if you do not consent to our use or disclosure of certain Personal Information, we may be unable to continue to provide all or part of the services you have requested.
  2. When Required by Law
    1. The type of information we are legally required to disclose usually relates to government tax reporting requirements. However in some cases, such as under a court order, we may be required to disclose certain information to persons specified in the court order. We will only provide the specific information requested and only upon being satisfied that the authorities have legitimate grounds to request the information.
  3. When Permitted by Law
    1. The legislation has provided certain situations where we are legally permitted to disclose Personal Information without your consent. Examples include situations involving the collection of debt in arrears, medical emergencies, or suspicion of illegal activities.

WEBSITE SECURITY

In order to serve you better, we offer client access to certain information through this Website. This Website contains links to other Websites, including those of its licensees and business partners. We are in no way responsible and cannot guarantee the content or privacy of other sites linked from this Website.

ACCESSING AND AMENDING YOUR INFORMATION

As a client you have the right to access the Personal Information we keep in your file and you have the right to verify or amend the information if it is shown to be inaccurate. If you would like to view the Personal Information held in your file, please make a written request to the appointed Privacy Officer ( privacy@oasauto.ca). We will respond to your request as efficiently as possible. To make a change, please make a similar request in writing to the Privacy Officer.

OPTING OUT

In order to provide you with our services and products, we will, with your consent, contact you to provide you with information on our products and services and may share your personal information with other affiliates. Should you not want to receive promotional materials from or have your Personal Information shared with these companies please contact the Privacy Officer ( privacy@oasauto.ca).

ANONYMOUS INFORMATION AND "COOKIES"

We may collect anonymous information about you. This means that the information collected cannot be traced back to a specific person. For example, our Web servers may record certain information automatically when you visit our Websites. This information is collected using "cookies" and might include the pages you visited, your IP (Internet Protocol) address and other site usage statistics. This anonymous information is used for research and analytical purposes only (like evaluating how many visitors our Websites receive or which pages they visit most often). It does not reveal any Personal Information about you, the user. This aggregate data may be disclosed to third parties, but never with personally identifying information. "Cookies" are small text files that contain a unique identification number that allows our computers to identify your Web browser (but not you) each time you visit one of our Websites that uses cookies. The information helps us improve the functionality of the site and enhance the navigation and security of your session. Most major Websites use this technology and most browsers are set up to accept them. You may configure your browser to notify you when you receive a cookie, and you may refuse to accept them entirely. However, if you refuse to accept cookies, you may limit the functionality that we can provide to you when you visit our site.

QUESTIONS, CONCERNS AND COMPLAINTS

If you have any questions, concerns, or complaints about your Personal Information, or about our Privacy Policy, please contact us immediately at privacy@oasauto.ca.